Chat and Communication FAQ¶

Frequently asked questions about channels, direct messages, chatter notes, and notifications in CURQ 18.

1. Can customers see internal notes logged in the document chatter?¶

No. Notes logged using Log note are strictly internal and visible only to your coworkers. Customers only see messages sent through Send message.

2. What is the difference between a public channel and a private channel?¶

Public channels can be searched and joined by any internal employee. Private channels are hidden and require an invitation from an existing member.

3. What happens when I tag a colleague with @name ?¶

CURQ sends an immediate notification to that colleague’s Inbox with a direct link to the conversation or document, even if they were not already following it.

4. Can I stop receiving email alerts and keep notifications inside CURQ?¶

Yes. Click your avatar at the top right, open Preferences, and change Notification to Handle in Odoo. All updates will stay in your CURQ Inbox instead of filling your personal email.

5. Can I insert pre-written responses with a keyboard shortcut?¶

Yes. Type a colon : followed by the shortcut keyword (such as :hello or :bank) in any message box, then press Enter to insert the complete pre-written response.